Shipping Policy
Processing
Orders placed before 2pm ET on a business day ship the same day. Everything else ships within 24 hours. You will get a tracking email as soon as your parcel leaves us.
We do not ship on weekends or public holidays.
United States
- Standard — $5.95 · 3 to 5 business days
- Free standard shipping on orders of $59.95 or more
- Express — $15.00 · 1 to 2 business days
International
We ship worldwide via DHL and FedEx.
International rates are calculated live at checkout based on your address and order weight — enter your address in the cart to see the exact cost before you pay. Delivery is typically 5 to 12 business days depending on destination and service, though customs clearance can add time we cannot control.
Free shipping over $59.95 applies to US orders only.
Duties, taxes and customs
International orders may attract import duties, VAT or customs charges levied by your country. These are not included in the price you pay us and are your responsibility. Your carrier will contact you if anything is owed before delivery.
Please also check that dietary supplements can be imported into your country before ordering. Some countries restrict or prohibit importing supplements, and parcels refused or seized by customs cannot be refunded.
Delivery times
All estimates run from dispatch, not from when you place the order. These are carrier estimates, not guarantees — weather, public holidays, customs and carrier backlogs all move them.
Tracking
Your tracking number arrives by email at dispatch. It can take up to 24 hours to start updating — that is the carrier scanning it in, not a problem with your order.
You can also check our Track Order page.
Wrong address
Email us immediately at hello@nadiri.store. If the parcel has not shipped we can usually fix it. Once it is with the carrier we cannot redirect it, and a parcel returned to us as undeliverable will be refunded minus shipping.
Lost or late parcels
If tracking has not moved in 7 business days domestically, or 21 days internationally, email us. We will open a case with the carrier and either replace or refund your order.
Storage on arrival
Keep your jar or bottle sealed in a cool, dry place. Gummies can soften in heat — if yours arrive during a hot spell, a few hours in a cool room usually sorts it out. They are still fine to eat.